Veterinary Service Representative

High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Join the UF community and be part of the UF Veterinary Hospital, where we are committed to excellence in patient care and innovation. As a Diagnostic Imaging Scheduler, you will coordinate advanced imaging appointments (CT, Ultrasound, MRI) to ensure efficient workflow and timely care. This role acts as a liaison between patients, clinicians, and staff, managing schedules based on staffing and equipment availability.

Requirements:

• Strong organizational skills and attention to detail
• Clinical knowledge of veterinary medicine
• Excellent written and verbal communication
• Ability to manage a fast-paced workload

Details:

• Full-time, benefited position
• Essential personnel
• Post-offer education verification, background check, and health assessment required

Key Responsibilities:

• Schedule all CT and Ultrasound exams in RIS, maintaining clear communication with technologists and radiology faculty/residents.
• Prioritize scheduling requests based on urgency and acuity, including emergencies and add-on cases, in collaboration with DI staff.
• Coordinate concurrent imaging and anesthesia requirements to optimize patient care and resource utilization.
• Reschedule exams as needed based on patient condition, departmental priorities, and clinical requirements.
• Manage and triage incoming calls related to CT/US scheduling, protocols, and exam inquiries to reduce interruptions for technologists.
• Provide accurate information regarding protocols and scheduling policies to staff and patients.
  Ensure adherence to CT/US scheduling policies to minimize cancellations and improve operational efficiency.
• Verify that all required patient and exam information (e.g., weight, history, sedation orders, isolation precautions, screening questions, time confirmation) is complete in RIS prior to the exam.
• Confirm that exam orders and charges in RIS match the ordered and performed procedures.
• Review and reconcile cancelled or open orders at the end of each shift.
• Assist with scheduling and time-stamping research cases and procedures for Diagnostic Imaging.
• Schedule research exams in RIS after approval from technologists and DI faculty/residents.
• Ensure completion of all required Radiology Research forms, including IACUC when applicable.
• Gather necessary details for research exams (protocol, equipment needs, duration).
• Follow up on correct charging and reporting requirements for research exams (e.g., “no report” vs. dictated report).

$16-$18/hr

- Knowledge of medical terminology, anatomy, and physiology
- Demonstrate consistent professional conduct and meticulous attention to detail
- Able to work in a team environment and collaborate with a variety of personnel in a positive manner

In order to be considered, you must upload your cover letter and resume.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This is a CARE position offering limited benefits, including health insurance and paid time off.  When appropriate certifications are achieved, promotional opportunities to a level II title may be available.  This position will also become eligible for transition into a TEAMS (staff) salary plan.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.