Univ Union Program Specialist

A high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Building Management and Oversight

• Provide support and oversight to all staff on duty during assigned shift, including but not limited to housekeeping, maintenance, productions, and event coordinators; provide guidance and resolve operational issues and concerns; assist with special tasks as needed
• Maintain a safe and secure environment by monitoring facility activity, addressing safety concerns, and coordinating with University Police and other emergency personnel as needed
• Open and close the facility according to established procedures
• Conduct regular facility inspections to identify operational, maintenance, safety, and security concerns
• Periodically monitor adjacent grounds and parking areas to deter theft, vandalism, and unauthorized use
• Respond to facility emergencies, critical incidents, and facility disruptions; direct staff response efforts, coordinate resources, and ensure timely documentation and communication with supervisors
• Uphold and enforce all university, departmental and facility policies, procedures, and standards
• Ensure compliance with safety regulations, ADA requirements, and other applicable guidelines
• Serve as a role model for professionalism, accountability, customer service, and operational excellence

Event & Facility Support

• Serve as the facility management representative for meetings, conferences, and special events held in the facility
• Collaborate with event staff, facility users, and clients to ensure successful event execution and exceptional customer experiences
• Review event diagrams and set up requirements to ensure rooms, audiovisual equipment, and support services are prepared accurately and efficiently
• Assist with room setups, event transitions, strikes, and equipment staging as needed
• Monitor event operations and staff performance, providing real-time coaching and guidance to maintain service standards
• Troubleshoot facility and audiovisual issues and coordinate solutions with appropriate departments
• Ensure timely access to event spaces and provide responsive customer service to guests, clients, and campus partners
• Assist hotel staff with addressing facility concerns presented during guest stays

Reporting & Documentation

• Complete comprehensive shift reports detailing operational activities, staffing concerns, facility inspections, events, incidents, and maintenance issues
• Prepare and submit incident reports, work orders, and required documentation in a timely and accurate manner
• Report urgent situations, security concerns, and facility issues to appropriate leadership personnel
• Manage Lost & Found operations, including documentation, retention, and disposal processes

Training & Development

• Assist with onboarding and training of event operations staff
• Assist in development, maintenance, and implementation of event operations training programs, manuals, reference materials, and operational procedures
• Observe staff on shift and provide coaching, constructive feedback, and retraining as needed

Other Duties

• Performs special projects, tasks, and other duties, as assigned, to support departmental needs

$18.93/HR; A shift differential is added to the 2nd shift

A high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

• Knowledge of building operations, facility management, and/or event management
• General knowledge of audio-visual systems and event technology
• Experience reviewing event diagrams and coordinating set-ups to meet client specifications
• Proficiency with computers, scheduling software, and common business applications
• Strong verbal and written communication skills
• Excellent customer service skills with a commitment to creating a positive experience for guests, clients, and campus partners
• Effective interpersonal skills and the ability to build positive working relationships
• Demonstrated ability to work collaboratively and contribute to a team-oriented environment
• Strong problem-solving skills, sound judgement, and the ability to make decisions in a fast-paced environment
• Function effectively in a fast-paced environment with frequent interruptions
• Handle multiple projects or tasks simultaneously
• Understand, interpret, and apply rules, regulations, policies, and procedures
• Reliable, punctual, self-motivated, and capable of working independently with minimal supervision
• Ability to manage emergencies, critical incidents, and challenging situations calmly, professionally, and effectively

In order to be considered, you must upload your resume and a cover letter.

Criminal background check is required.

Normal Work Schedule:

• This is an evening shift; 4:00pm - 12:00am
• Days off rotate to meet department needs
• Working every other weekend is required

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.