Clinical Service Representative III

Schedule outpatient clinic appointments, surgical cases, and ancillary diagnostic tests. Coordinate with a range of services, including Rehab, Social Work, Radiology; Neurology; Ear, Nose, and Throat
(ENT); Orthopaedics; Cancer Center; and other groups to facilitate referrals for further consults and/or
treatment. Arrange hospital admissions, which include providing diagnostic, procedure, and insurance
information, as well as receiving and sending medical records to and from outside hospitals, offices, and
clinics. Communicate with patients regarding insurance authorization issues and obtain authorizations for
emergency and add-on cases. Remind patients of appointments and send letters and instructions to new
patients. Determine dates of service across all units and ensure follow-up appointments are made. Handle
patient questions and ensure all relevant MRIs and CTs are scheduled. Utilize Epic, Shared Medical
Systems (SMS), and other healthcare IT platforms daily.

Accompany the team into the Neurosurgical Specialties Clinic. Interact with patients to obtain
demographic and financial information, verify insurance coverage, and secure approvals from third-party
payers for visits and procedures. Schedule patients for Pre-op Anesthesiology Clinic and coordinate
additional tests with Radiology and Laboratory departments. Assist with incoming and outgoing referrals to
ensure patients are seen by other services as efficiently as possible. 

Manage incoming correspondence, determine appropriate actions, and draft responses. Liaise with
attorneys to arrange depositions, including gathering necessary medical records and films. Maintain
calendars, arrange travel, and schedule meetings (local, national, and international). Support workshops
and conferences, including coordination of schedules and logistics. Prepare necessary paperwork for
visitors and medical students (HIPAA training, patient observation forms, IRB forms, etc.). Administer
quality of life (QOL) questionnaires and other assessments for clinical and research purposes.

Respond to incoming calls from patients, physicians, attorneys, insurance carriers, and healthcare
personnel. Address inquiries directly or forward them to the appropriate party (resident, ARNP, PA, etc.).
Support the scheduling of new patients with neurosurgical or oncologic disorders, based on departmental
referral protocols.

$18.05-$20.50

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

• Previous medical office work
• Experience with Neurological Surgery Practices/terminology
• Knowledge of medical terminology
• Knowledge of Epic
• Superior organizational skills
• Superior communication skills
• Exceptional customer service skills

To claim veterans' preference, indicate the claim on the application and provide required documentation by uploading a DD-214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation based on the type of claim. 

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.