AST DIR, Multipurpose Facility

Event Operations and Building Management

• Provide strategic direction, oversight, and leadership for Event Productions and Building Management staff including full-time staff and student staff
• Recruit, train, supervise, and evaluate both full-time staff and student employees responsible for event operations and building management across the Reitz Union
• Manage the scheduling of personnel to ensure proper staffing and efficient operation of AV systems during events
• Oversee all aspects of event operations, including the setup, execution, AV troubleshooting and breakdown of events in the Reitz Union's various indoor and outdoor spaces
• Ensure compliance with university and Reitz Union policies, including adherence to ADA guidelines, security measures, and event-specific requirements
• Conduct regular facility inspections and review of building reports, identify areas needing attention, and ensure corrective actions are promptly taken
• Assist in the development, implementation, and enforcement of policies, procedures, and guidelines governing the use of the facility and its equipment
• Collaborate closely with other Reitz Union and facility personnel to guarantee smooth event execution and maintain high customer service standards
• Build and maintain partnerships with various university offices including but not limited to Student Life partners, Academic Technology, Information Technology, and Facilities Services
• Support emergency action procedures, as needed

Inventory and Asset Management

• Possess thorough knowledge of furnishings, equipment, and AV systems (sound, lighting, projection), ensuring proper maintenance, troubleshooting, and performing routine repairs as needed
• Oversee procedures for outsourcing major repairs and manage relationships with vendors
• Recommend, manage, and track service contracts with outside vendors, ensuring proper documentation for all work
• Conduct research, develop specifications, and oversee the purchasing process for furnishings, equipment, and AV systems, ensuring adherence to quality standards during installation
• Establish and maintain an inventory control system and up-to-date service records, including creating an equipment replacement plan
• Ensure all systems are appropriately tested and that staff receives training on proper usage

Training and Development

• Develop and maintain comprehensive training and operations manuals for personnel, building systems, furnishings, equipment, and AV systems
• Plan and conduct training programs focused on building management, event operations, safety, equipment maintenance, and customer service

Budget Management and Monitoring

• Develop, manage, and monitor budgets for event operations, including cost projections for staffing, equipment, and AV system needs
• Oversee purchasing and ensure compliance with financial guidelines
• Monitor budget performance and adjust as necessary

Special Projects and Reporting

• Develop reports, handle special projects, tasks, and other duties as assigned

$61,000 - $70,000/Annually

Master's degree in an appropriate area and two years of relevant experience; or a bachelor's degree in an appropriate area and four years of relevant experience.

• Experience in customer service, event support, hospitality, and team leadership
• Knowledge of Audio-Visual equipment use
• Experience with conference service operations, event management, or hospitality management
• Involvement with leading student employees
• Proficiency with computers and basic software applications
• Supervisory skills
• Communication skills 
• Interpersonal skills
• Ability to pay attention to details to serve customer needs
• Function effectively in collaborations and teams
• Understand, interpret, and apply rules, regulations, policies, and procedures

In order to be considered, you must upload your cover letter, resume, and list of professional references.

Criminal background check is required.

Normal Work Schedule:

Application must be submitted by 11:55 p.m. (ET) of the posting end date.