| Job Description: |
UF Information Technology (UFIT) is currently seeking an entry-level Student Video Assistant to join Video & Collaboration Services, a unit within UFIT. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.
UFIT Video & Collaboration Services provides the latest video and data collaboration technology to the University of Florida. Our goal is to connect you to your colleagues and content in the most efficient way possible. With services such as video production and streaming, we make presentations viewable to more people, lectures available to more students, and information instantly accessible to the Web-wide audience. Transcending borders, our videoconferencing service allows users at multiple locations to meet in virtual conference rooms. We eliminate the need for long distance travel, thereby saving travel funds, increasing productivity, and reducing the carbon footprint of the University of Florida.
This entry-level student position will be responsible for working with a wide array of technologies including streaming media, video & audio production, videoconferencing, and related software/hardware solutions. Students will be expected to respond to customer requests via telephone, chat, and email, in order to resolve basic customer issues on their own or escalate advanced issues to a full-time staff member. No experience with AV-related technologies is required; however, a basic understanding and a high level of interest is preferred. Training will be provided. In addition, all applicants will perform general office duties (including answering phones, transferring calls, receiving orders, etc.) and must be proficient with Microsoft Windows and the Microsoft Office Suite. Self-motivation, strong attention to detail, and excellent written/verbal communication skills are essential.
Some key responsibilities and characteristics of this position are:
· Assisting Students, Faculty, and Staff with Zoom and Mediasite issues
· Operating basic A/V Equipment for live events
· Monitoring Classroom Lectures Recorded via Mediasite
· Provide in-call support during Zoom events
About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.
About the University of Florida
One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
Exceptional Benefits
UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.
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