End User Computing Spec II

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

The End User Computing Specialist II provides advanced support for networked computers, laptops, and audiovisual (A/V) systems serving the CLAS Academic Advising Center. This role installs and configures hardware/software, supports Hy-Flex classrooms and conference rooms, troubleshoots user issues, manages tickets and inventory, and coordinates with vendors and CLAS/UFIT partners to keep technology running smoothly.

• End-user support: Respond to tickets; troubleshoot, install, configure, and upgrade Windows/macOS systems; document work; deliver 1:1 or small-group user trainings.

• A/V & classroom tech: Maintain and support conference-room and Hy-Flex technology (e.g., Crestron, projectors); conduct routine checks, upgrades, and event setups; provide day-of A/V support.

• Liaison & coordination: Serve as primary contact between AAC users and CLAS IT system admins; participate in stakeholder meetings and feedback loops.

• Inventory & asset management: Partner with Asset Management on accurate inventory controls, audits, lifecycle (including secure disposal and data sanitation).

• Events: Support A/V for dean’s office and college events; handle pre-event testing and live troubleshooting.

• Technology consulting: Advise on purchases aligned with UF standards and information security; track emerging tools and best practices.

• Network diagnostics: Use diagnostic tools to resolve connectivity issues (ports, wireless, internet); collaborate with network admins and recommend preventive measures.

The salary is $22.03 - $24.00 /hourly.

This is a TEAMS position—UF’s designation for staff roles—eligible for a comprehensive benefits package, including paid leave, retirement plans, and health insurance. Learn more about TEAMS benefits here.

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

• Excellent communication and customer-service skills; ability to prioritize effectively.
• Knowledge of Audio-Visual Systems (Crestron systems, projectors).
• Prior experience supporting faculty, staff, and students in technology.
• Strong troubleshooting skills; familiarity with ticketing/ITSM tools, remote support, and network infrastructure/protocols.
• Experience with inventory management systems.
• Ability to adapt to changing technology trends and environments.

To be considered for this position, please upload your cover letter, resume, and the names and contact information of three professional references.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.