Receive and respond in a timely manner to requests for vehicle reservations, taking reservations, confirming reservation, and correspondence. Input and update reservation requests, customer data, and vehicle information.

Data entry and use of office computer systems for creating work orders, reports, developing spreadsheets and correspondence, transferring files, and updating records. Receive all new vehicles and input them in the Admin Portal. Explain policies and procedures related to vehicle use and purchase.

Answers all office phone lines, take messages, answer inquiries, and give directions. Serves as a unit contact and liaison to Motor Pool, the public, and other university departments. Assists department employees with administrative questions and tasks.

Maintain vehicle files according to established filing system. Track and record all safety inspections completed/received for vehicles throughout the state.  Receive all safety recalls and distribute them to the correct departments.

Support the continued use and operations of office equipment (copier, computers, printer, scanner and fax machine). Alert appropriate staff to order supplies and replace used, worn or depleted supplies. Open and disburse office mail. Coordinate lost and found information.

Check vehicle history, inspection, and maintenance schedules for additional needs and call customers with estimates on their vehicle repairs.

Coordinate and dispatch work orders to technicians. Coordinate with superintendent as needed.

A criminal background will be conducted.

• Two or more years of customer service experience.
• Knowledge of Microsoft Office Suite of programs.
• Experience with a vehicle service agency or state/government vehicle fleet operation.
• Basic knowledge of automotive systems and terminology.