Student Assistant

This position is open to all students who are eligible to work on campus and will be employed through Other Personnel Services (OPS) or Federal Work-Study (FWS) and must maintain a 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

The Lastinger Center for Learning is currently seeking a highly motivated and responsible Student IT Assistant to join our IT support team. In this role, you will assist with various tasks related to end-user computing support and contribute to the efficient operation of our IT department. The ideal candidate is detail-oriented, able to prioritize tasks, and possesses strong communication and customer service skills.

The University of Florida Lastinger Center for Learning’s mission is to improve the quality of teaching, learning, and childcare. We research, develop, and scale educational innovations for adults and children that put all learners on trajectories for lifelong success. Specifically, the Center targets kindergarten readiness, 3rd grade reading proficiency, and algebra proficiency as critical milestones in children's educational trajectory that are predictive of success in school and life. The Center works at the nexus of research, practice, and policy to develop sustainable systems that leverage educational technologies and improve the implementation of research-based practices. Housed in one of the nation's elite public research universities, the Center operates as a dynamic, entrepreneurial workplace focused on executing UF's service mission to strengthen the human condition and improve the quality of life. The Lastinger Center is committed to attracting, hiring, and retaining top talent by valuing a variety of thought, skill, and experience. As an equal opportunity employer, we believe in fostering environments where team members feel respected, valued for their differences, and empowered to do their best work.

KEY RESPONSIBILITIES:

• Assist in the installation, configuration, and maintenance of desktop and mobile devices, printers, and other peripherals, as well as wireless computing and communication equipment.
• Be present for various conferences/meetings and set up, troubleshoot and break down of A/V equipment and peripherals. May require travel.
• Offer technical advice, guidance, and informal training to staff on hardware and software usage.
• Collaborate within a team environment to address incoming calls, emails, and walk-in inquiries.
• Provide Tier 1 support for basic software and hardware issues related to end-user computing.
• Escalate issues to Tier 2 support when necessary. 

$15.00 per hour

• Currently enrolled students eligible for on-campus employment through student Other Personnel Services (OPS) with a minimum 2.0 GPA.
• Able to work part-time, up to 20 hours per week. 
• Computer Science major or related degree program.
• Proficiency in Microsoft Office.
• Prior customer service experience.
• Excellent communication skills.
• Ability to follow and maintain procedures.
• Detail-oriented with strong organizational skills.
• Capable of determining work priorities and ensuring timely task completion.
• Able to establish and maintain effective work relationships.

• Experience with end-user computer support.
• Intermediate knowledge of Excel.
• Comfortable with Windows, Mac OS, Linux environments.
• CompTIA A+, Microsoft or related certifications. 

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.