Student Development, Supervision, & Risk Management:

• Recruit, hire, schedule, train, supervise, mentor, and evaluate Reservations & Events Program Assistant, Event Supervisors, Event Associates, and other student/OPS employees assisting with events.
• Schedule and assign student staff at multiple facilities during events, ensuring policy enforcement, risk management, logistical support, and customer service experience.  
• Plan and facilitate staff meetings and provide continual training for Event Staff, including awareness and compliance with all University policies and procedures.
• Assist with the development of training manuals and guidelines, including safety and risk management practices to meet national standards and University policy.
• In coordination with unit area team and the Talent Management unit, create and implement a comprehensive student development program.
• Communicate job responsibilities and expectations for student employees.

Program Management & Administration:

• Assist with the administration and daily operations of the Reservations & Events unit, including intake, delegation and processing of internal and external reservations for all RecSports facilities, programs, event services, meeting rooms, tabling, and equipment for students, affiliates, and community groups.
• Assist with management of partnerships with RecSports units and University Departments, and community groups.
• Collaborate with units to provide various event services and auxiliary staff as needed. In tandem with Reservation & Events Leadership, collaborate with other units within RecSports and on campus to develop and enhance relevant services.
• Enforce University and department policies and procedures, including permitting, insurance, staffing, and event regulations.
• Assist with promotion efforts in collaboration with Marketing & Outreach.
• Evaluate and prepare reports on post-event customer satisfaction surveys and Event Staff shift reports to provide feedback on processes, procedures, and services. Input recurring assessment data for accurate departmental reporting.
• Attend regular one-on-one, unit, and departmental meetings.

Financial, Administrative, & Other Duties as Assigned:

• Work in tandem with the Associate Director and Assistant Director to develop the unit operational budget.
• Monitor staffing budget throughout the year and assist with quarterly reporting. Prepare and manage bi-weekly payroll and wage schedules and reports.
• Assist in development and tracking of quotes and invoices for Reservations & Events services rendered.
• Serve as an active member on committees, work teams, and other global efforts within the Department of Recreational Sports.
• Ensure Risk Management & Safety protocol are utilized appropriately within all assigned responsibilities.
• Provide feedback to supervisor regarding the safety and/or condition of programs, equipment, and facilities. Conduct daily observations on use of said equipment and facilities. Immediately document and address all safety concerns.

First Aid, CPR & AED Certification