| Job Description: |
At the University of Florida, the Agricultural and Biological Engineering Department (ABE) develops, teaches, and applies engineering to improve and sustain agricultural and biological systems for current and future generations. Ranked among the top programs in the nation, we transcend disciplinary boundaries to address complex systems from the nano to the global scale, integrating human and social dimensions with natural and managed environments to design, quantify, assess, and manage solutions.
The essential functions of the position are as follows:
Software and Hardware Support:
- Coordinate the purchase, maintenance and lifecycle management of departmental computers, software, and related IT assets, including inventory tracking and asset management. Install, update, troubleshoot, maintain, and remove operating systems, install operating systems and other required software on newly purchased or rebuilt departmental computers.
- Install, update, and remove hardware and software on existing computers. Update and install new programs on the ABE virtual server.
- Should be comfortable entering a computer chassis and be familiar with safe computer hardware servicing practices. Familiarity with Windows, MacOS and Linux operating systems are required.
- Stays informed on current computer hardware standards in order to make appropriate recommendations for computer hardware solutions that satisfy user requirements. Consults with supervisor on issues when installing operating systems or equipment.
IT Support of ABE Department:
- Resolve IT ticket requests submitted via the UF/IFAS ticket system; maintain classroom and conference room a/v equipment; offer videoconferencing on-line/hybrid teaching support; update and maintain IT service records and SOPs; and, upon request, train faculty, graduate students, and staff members on the use of fundamental programs and/or new tech hardware; and other IT support tasks as needed. Provide technical support and evaluation for new technical needs as they arise.
- Utilize interpersonal communication skills to successfully interact with clients and teammates, maintaining a comfortable working environment and providing quality service. Assess a client’s current knowledge-base and skill level when providing support, and then adapt approaches, responses, and/or instructions accordingly.
- Analyze business needs and recommends technical requirements, prepares quotes, and configures solutions to meet these needs.
- Balance current, pending, and new tasks and autonomously prioritize tasks according to most important and urgency.
- Provide support for online forms and other data related automated processes for the department.
IT Security and Maintaining Network Resources:
- Resolve UF Incident Response Team alerts, which range from simple Java updates to addressing simple reports of malware.
- Maintain a repository of installation files and product codes of UF/departmental software. Manage private folder permissions on ABE servers, network printers, and departmental email distribution lists. Remove malicious software from departmental computers.
- Serve as ABE representative on appropriate college IT committees.
Diagnostics:
- Troubleshoot and resolve hardware and software issues on departmental computers. Isolates and fixes simple to moderately complex computer operating systems and application software problems.
Completes special projects and other duties assigned as needed.
Work Schedule
Monday through Friday, 8:00am to 5:00pm.
Exceptional Benefits
UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.
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