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Coordinates and monitors organizational functions or processes, ensuring that they are completed accurately, on time, and in compliance with established policies and regulations.
Fulfillment support - reviews requests and coordinates assignments for quoting and deployment teams. Manages customer communication, escalations, and ticket lifecycle to ensure service level goals are met. Coordinates with other IT teams as required to achieve customer requirements.
Coordinates tasks related to multiple operational functions, including purchasing and asset management.
Tracks pending equipment deliveries for new equipment requests, coordinates with asset team as required to meet service goals; facilitates fleet replacement projects by coordinating fiscal and inventory requirements for each region as approved by IT management.
Tracks processes, preparing reports for management detailing quality or quality of departmental actions. Provide input or data in the establishment of operational goals and objectives.
Reviews service management system to ensure customer key performance indicators are being met.
Escalates service level exceptions to management.
Utilizes data from service and asset management systems to provide compliance and staff effectiveness reporting to the management team.
Provide input or data in the establishment of operational goals and objectives
Participate in team management meetings and provides information as requested to support operational initiatives.
Assists with scheduling and content management for the team collaboration platform
Prepares financial data and financial reports. Provides monthly reporting on expenditures and remaining budget allocations.
Performs other related duties and special assignments as required
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