Clin Svc Rep Supervisor

High school diploma or equivalent and six years of medical office experience, that includes knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

The Opportunity

The Clinical Service Representative Supervisor serves as support to the Clinical Service Representative Manager. It handles patient information and provides specific clinical support, which may include patient phone calls, scheduling appointments, scheduling ancillary tests, assisting with referrals, and coordinating patient care with our SHCC departments. The role also assists clinical staff with assessing patient information, shares expertise and provides support to team members, and assists other department personnel as necessary.

The key responsibilities of the position include the following:

Administrative Support:

• Collaborates with the Clinical Service Manager in managing team schedules and processes.
• May participate in making changes to provider templates.
• Addresses and resolves escalated patient issues.
• Monitors daily DAR schedules and communicates scheduling errors and changes to the Manager and the Associate Director of Clinical Operations.
• Identifies opportunities for system and workflow enhancements to boost team efficiency.
• Attend department meetings with the Clinical Service Representative Manager at SHCC.

Patient Care Support:

• Handles incoming calls from both patients and internal staff.
• Schedules patient appointments and gathers essential information needed to create an SHCC EHR account.
• Collaborates with other sub-specialties and SHCC departments, when necessary, for patient account creation and scheduling.

Support Staff Team Support:

• Proposes process improvements for team members and serves as their knowledge resource.
• Shares expertise and offers assistance to team members.
• Aids in training and setting up EHR profiles for new team members.
• Acts as backup support to ensure adequate clinic coverage.
• Monitors the CISCO system to ensure the delivery of patient care and assists the Clinical Service Representative Manager with the SHCC phone tree and prompts

Typical Schedule:

Monday through Friday, 8:00am to 5:00pm; 40 hours/week

Occasional Sundays as needed (12p-4p)

Hours and days may vary according to the need of the SHCC

About the Student Health Care Center (SHCC)

The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success.

Our vision is to be the preferred healthcare provider for University of Florida students as a nationally recognized leader in the collegiate health specialty.

The SHCC is fully accredited by the AAAHC and is located in a state-of-the-art WELL-certified building on UF’s campus. Medical services offered at the SHCC include primary care, sports medicine, urgent care, gynecology, psychiatry, allergy/immunization clinic, and travel medicine.  Radiology, pharmacy, lab, and physical therapy are also on site.

Learn more about SHCC here https://shcc.ufl.edu/

About the University of Florida

UF is one of the nation’s top universities and a dynamic and rewarding place to work. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

The City of Gainesville

The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida, including neighborhood and city information, schools and zoning, culture and leisure, sports and fitness, healthcare and much more. Learn more at https://guidetogreatergainesville.com/

$22.03 – $27.00 per hour

Enjoy stability and support with UF’s unique range of benefits and opportunities. With a robust healthcare package, generous leave policies, retirement planning, and professional development, you can achieve a healthy work-life balance, plan for your future, and advance your career.

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

High school diploma or equivalent and six years of medical office experience, that includes knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

• EXPERIENCE:
  • Five years of appropriate experience
• KNOWLEDGE:
  • Knowledge of patient care.
  • Knowledge or experience with Microsoft computer programs and various computer software applications. 
  • Knowledge and experience with Electronic Health Records (EPIC).
  • Knowledge of SHCC’s functions, policies and confidentiality procedures. 
• SKILLS:
• Skilled in basic math.
• Excellent customer service skills.
• ABILITIES:
  • Ability to communicate efficiently in writing and verbally
  • Ability to work independently and to organize and maintain staffing for clinical teams.
  • Ability to manage patient and providers complaints.

Special Instructions to Applicants: 

In order to be considered, you must upload your cover letter, resume, and a list of at least 3 references.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.