IT Generalist I

Apply now Job no: 541197
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology
Department:15060300 - DCP-GEOGRPHC PLN RES INF CTR

Classification Title:

IT Generalist I
Classification Minimum Requirements:

Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.
Job Description:

This position will be responsible, but not limited to, the following:

Multimedia Training Development & Graphic Design:

  • Designs, develops, and updates graphical and interactive training materials, video tutorials, and visual aids for core software applications.
  • Creates user-facing graphic assets, visual documentation, user manuals, and online  knowledge-base modules following required branding standards.

Software User Support & Technical Troubleshooting:

  • Serves as the primary point of contact for end-user support
  • Identify, document, and resolve access to software tools, and usability issues.
  • Conducts training sessions for users to ensure effective utilization of our tools

Systems Operations & Application Support

  • Supports core application systems and business functions across user groups.
  • Assists with user account management, access provisioning, and credentialing within platform security guidelines.
  • Performs quality assurance testing on software updates and deployment builds prior to release.

Documentation & Administrative Support

  • Assist in maintaining an up-to-date data documentation library of user guides and release notes.
  • Manages multiple day-to-day operational priorities while maintaining progress on ongoing project commitments.
  • Performs other support and multimedia duties as assigned.
  • Work in close coordination with the supervisors and other team members to understand the expanding needs of our users and stakeholders.

Other duties as assigned.

 
Expected Salary:

Commensurate with education and experience.  
Required Qualifications:

Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.
Preferred:

A bachelor’s degree in Fine Arts, Digital Arts and Sciences, Communications, Information Technology, Management Information Systems or Computer Science.

- Experience with digital graphic design in developing a variety of graphic products such as logos, illustrations, audio/video

- Experience with creating training videos

- Experience supporting users working in transportation safety information systems, especially those using tools in traffic crash data and analytics

- Experience with user software testing in transportation safety applications and related UX/UI design

- Familiarity with the Florida traffic crash data and traffic crash form

- Understand traffic crash geolocation and crash diagramming.

- Ability to communicate effectively, verbally and in writing with user groups and sponsors and maintain an effective working relationship with those groups.
Special Instructions to Applicants:

In order to be considered, you must upload your cover letter, resume and a list of three references along with the application. 

Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required: N/A

 

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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