End User Computing Spec I
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Job no: 541895
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Veteran's Preference Eligible
Department:15010000 - DCP-DEAN'S OFFICE
| Classification Title: |
End User Computing Spec I
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| Classification Minimum Requirements: |
Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
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| Job Description: |
Helpdesk Role
-Monitor helpdesk for incoming tickets and proactively communicate with customers.
-Answer incoming help desk calls and create service tickets as needed.
-Serve as a technical resource for end-users, assisting with basic to moderately complex issues.
-Create and maintain DCP IT documentation used to track projects, issues, and document processes.
Computer and Peripheral Support
-Install new or existing computers and peripheral equipment for customers.
-Isolate hardware issues and replace basic parts on computers, peripherals, and other systems.
-Communicate with 3rd party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed.
-Assist DCP departments with IT equipment relocation.
Operating Systems and Software Support
-Install, configure, and troubleshoot Windows and Mac operating systems.
-Install, troubleshoot, and resolve issues with various software.
-Communicate with 3rd party vendors to troubleshoot as needed.
Enterprise Management Tools
-Use Active Directory to troubleshoot basic issues with user, computer, and group objects.
-Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices.
-Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects.
Other Duties as Assigned
-Perform college-wide equipment inventory as directed by the IT Supervisor.
-Provide IT-related reports to the IT Supervisor as needed.
-Develop basic user guides for common tasks.
-Other duties assigned by the IT Supervisor or college leadership.
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| Expected Salary: |
$20.59 - $23.95/hour
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| Required Qualifications: |
Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
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| Preferred: |
-CompTIA A+, or equivalent certification.
-Knowledge of computer concepts, terminology, and analytical techniques of troubleshooting IT-related issues.
-Experience with any of the following: Active Directory, SCCM, JAMF, Microsoft Entra, Microsoft Intune.
-Experience with Windows and Mac operating systems in an enterprise environment.
-Demonstrated excellence in customer service, both in-person and over the phone.
-Ability to effectively create and maintain documentation.
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| Special Instructions to Applicants: |
In order to be considered, you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
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| Health Assessment Required: |
No |
Advertised: Eastern Daylight Time
Applications close: Eastern Standard Time
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